Shipping and Returns

All orders are processed in the order they are received and are available to ship after 2 business days once processed at BalancePlus.

Any services or repairs are processed the day of receipt, and are available to ship after 2 business days.

• Orders placed before 8:00am EST will ship after the following business day. Orders placed after 8:00am EST will be shipped after 2 business days.
• The estimated delivery date shown on the checkout page may not be accurate.
• All shipping estimates and quotes at BalancePlus.com are subject to change at time of shipment, without notice.
• Carriers may be changed at time of shipping to provide the best possible value and service to each customer.
• International orders may be subject to additional charges such as duties, brokerage, and taxes. Check with your local government for import guidelines.
• All orders are EX WORKS, shipping charges do not include insurance.

UPS will not deliver to a post office box.  Please include a street address for all UPS shipments.

Procedure for sending shoes to BalancePlus for Installations

If you are outside of Canada:
Parcels sent to BalancePlus for installations must be marked
– $1 value for Customs, purchase insurance for the replacement value.
– TEMPORARY IMPORT FOR ALTERATION AND REPAIR

Additional Duties may be charged to you if these conditions are not met.

If you are in Canada:
Please specify the “Signature Required” option for Canada Post or use couriers that provide “Door to Door” Service to avoid delays in having your order processed. Purchase insurance for the replacement value.

Shipping to a Business, Curling Club or Hotel

Please ensure that the following is in the shipping details:

1. Contact Name (name of guest)
2. Business Name
3. Room or Suite # (if available)
4. Phone Number
5. Special Instructions – any additional information that would be useful in having your order delivered to the correct recipient.

Note: Improperly completed shipping information may result in delays and/or extra fees.